Heating and Cooling Repair Guides

How furnaces, air conditioners and heat pumps work together with ducts and thermostats, the maintenance homeowners can do, and where HVAC work requires a licensed technician.

Heating & Cooling guides

How a forced-air system works

Most American homes with central heating and cooling use a forced-air system. A blower inside the furnace or air handler pulls air from the house through return grilles, pushes it through a filter, across a heat source or a cooling coil, and sends it back to the rooms through supply ducts. The thermostat tells the system when to run.

Because every part shares the same blower, filter and ducts, a problem in one area often shows up as a symptom somewhere else. A clogged filter, for example, can make a furnace overheat and shut off, or make an air conditioner’s coil freeze.

What homeowners can do

ENERGY STAR’s maintenance checklist lists one task specifically for homeowners: inspect, clean or change air filters once a month in a central air conditioner, furnace or heat pump, because a dirty filter can increase energy costs and damage equipment. Other safe homeowner checks include thermostat settings and batteries, the breaker and service switch, keeping supply and return vents unobstructed, clearing debris from around the outdoor unit, and keeping the condensate drain flowing.

What belongs to a technician

ENERGY STAR recommends a contractor check-up each year: the cooling system in spring and the heating system in fall. Those visits cover work that needs training and tools, such as tightening electrical connections, measuring motor voltage and current, checking refrigerant levels, and inspecting gas connections, burner combustion and the heat exchanger. Refrigerant handling requires EPA Section 608 certification, and gas appliance work involves fire and carbon monoxide risks. The EPA lists back-drafting furnaces and poorly maintained combustion appliances among sources of carbon monoxide in homes, so every gas-fired home needs working CO alarms.

Repair or replace?

ENERGY STAR suggests considering replacement when a heat pump or air conditioner is more than 10 years old, a furnace or boiler is more than 15 years old, the equipment needs frequent repairs, or energy bills keep climbing. Our guide to when to replace a heating or cooling system walks through the decision.

How our HVAC guides work

Each guide starts with what you can check safely in a few minutes, the filter, thermostat, breaker and vents, because those simple causes account for a large share of service calls. Then it explains what the symptom means mechanically, and marks clearly where the job moves into refrigerant, gas or high-voltage work that belongs to a licensed technician.